Refunds & Returns

REFUNDS & RETURNS POLICY

Last Updated: September 25, 2026

Success Shipping Container
1526 W Glendale Ave, Phoenix, AZ 85021, USA
Email: contact@successshippingcontainer.com
Phone: +1 270-466-1777

We want you to be completely satisfied with your shipping container purchase.

1. 30-DAY INSPECTION GUARANTEE

You have 30 calendar days from the date of delivery to inspect your container. If the container does not match the condition described on our website (size, wind and watertight status, new/used grade), you may request a return.

2. HOW TO REQUEST A RETURN

To start a return, you must contact us within 30 days of delivery:

Email: contact@successshippingcontainer.com
Phone: +1 270-466-1777 (Mon-Sat, 8AM-6PM MST)

Please provide:

  • Your order number
  • Delivery date
  • Reason for return
  • Photos or video of the container and any issues

Requests made after 30 days from delivery will not be accepted.

3. CONDITIONS FOR RETURN

To be eligible for a return and refund, the container must meet ALL of the following:

  • Unused and in the same condition as delivered
  • Not modified, cut, welded, painted, or customized in any way
  • Not used for storage, shipping, or housing
  • Located at the original delivery address

4. WHAT IS NOT RETURNABLE

  • Containers that have been modified, painted, or repaired by the customer
  • Containers damaged due to improper offloading or lack of crane/forklift
  • Orders cancelled after the container has been loaded for delivery
  • Custom orders (special colors, doors, modifications)
  • Delivery and shipping fees are non-refundable

5. REFUND PROCESS

If your return is approved:

  1. We will schedule a pickup of the container from your location
  2. Container will be inspected at our facility at 1526 W Glendale Ave, Phoenix, AZ
  3. Once inspected and confirmed, your refund will be processed within 5-10 business days to your original payment method (Bank Transfer, Credit Card, or certified check)
  4. A 15% restocking fee may apply to cover inspection and transportation costs
  5. Original shipping costs will not be refunded

6. DAMAGED OR WRONG ITEM

If you received a damaged container during transit or the wrong size/condition, contact us immediately with photos within 48 hours of delivery. We will arrange free replacement or full refund including shipping at no cost to you.

7. CANCELLATIONS

You may cancel your order for a full refund before the container has been dispatched from our yard. After dispatch, cancellation is treated as a return and may incur shipping and restocking fees.

8. CONTACT US

If you have any questions about our Refunds & Returns Policy, please contact us:

Success Shipping Container
Address: 1526 W Glendale Ave, Phoenix, AZ 85021, USA
Email: contact@successshippingcontainer.com
Phone: +1 270-466-1777